Warranty Matters is the most trusted name in warranty compliance.
We offer a variety of services designed to meet the needs
of almost any dealership or automotive manufacturer,
Domestic or Import.
Introducing David Henson
With over thirty years experience in warranty management,
David founded Warranty Matters in 1994.
Since then he has conducted countless reviews, training visits
and assisted dealerships through manufacturer audits
and termination appeals.
David has also consulted from
a corporate-level regarding warranty policy and
procedure for major automotive and powersports
manufacturers in the North American market. He also
is experienced with warranty administration on an
international level.
David has written extensively concerning warranty administration with
the various manufacturers. He has also developed a GM Warranty
Instruction & Reference Manual and Audit Awareness & Appeal Guide
that have quickly become industry standards. As well, he is the editor
of the Warranty Matters Newsletter - General Motors Edition.
Real-life dealership know-how, combined with a complex warranty
compliance background offer him the ability to cut through the maze
of warranty administration and get to the root cause of any problem in a fast
and effective manner. Your entire organization will benefit from
his experience and insight.
Copyright © 2001-2008 Warranty Matters. All rights reserved.
Revised: October 28, 2008