Warranty Matters™


Frequently Asked Questions


Do you really need a consultant?

Not all businesses hire a consultant just "because something is wrong."
More and more, consultants are retained to improve on already top-
notch practices.  The nature of their work allows them to see a variety
of ways to accomplish goals and can offer new perspectives.  In other
cases there may be serious situations that require an expert that specializes
in a particular field.



What would I expect to accomplish?

You should have this answer before starting the search for a consultant.
Some consultants would have you believe they are experts in all areas
of dealership operations when they may actually be more comfortable with
only certain aspects.  These consultants often wander into areas they are
more "tuned to" rather than concentrate on the task at hand.  Specify your
situation and results you would like to see.



What about references and background information?

It seems like everyone who ever worked in a dealership is printing up
business cards proclaiming themselves as consultants these days.
References should always be readily available and include senior
management at stores where they have actually worked and achieved
results.  Reputable consultants are proud to have you look into their
background and references.



Can I / we interview the consultant?

A pretty simple but important question.  Casual conversation will
reveal tons of information about a person's character, knowledge,
experience and communication skills.  Avoid consultants that boast
about what they can do.  The best consultants will address things you
and your staff need to do and readily admit that even a lot
attendant may know something they don't.  Successful consultants
possess a confident, rather than arrogant attitude.  If you don't feel
comfortable with the individual or firm, keep looking.



What will be the agenda and how can you
be prepared?

Just like you know what you need to do from day to day, a consultant
should also.  Your consultant should provide you with a list of information
and / or documentation needed to begin the assignment.  A seasoned
consultant will have a pre-determined agenda set to accomplish
the necessary objective in the best time frame possible.



Who will make travel and lodging arrangements?

Depending on the situation and / or location, either party may receive
corporate discounts for lodging or travel.  You should always be offered
 the option of making arrangements.



Will I be expected to sign a contract?

A contract protects the dealership as well as the consultant.  All
consultants should provide an easy-to-understand contract that
clarifies costs, including transportation, lodging, fees and confidentiality.
Avoid being locked into long-term contracts without an "out."  This
protects the dealership as well as the consultant.



Will the consultant follow-up?

Follow-ups are essential to the successful conclusion of a consultant's
findings and / or suggestions.  Depending on the nature of business
this may require additional on-site visits, fax communications, phone
calls and hard work.  Make sure the consultant has a willingness to see
your situation through to a mutually agreed conclusion.



Contact Warranty Matters
info@warrantymatters.com