|
If you
have been entered into Ford’s Warranty Counseling Process, we can help. Make no mistake, this is a serious matter. As you may
know, this multi-step process begins as follows: Step 1:
Dealer Self-Review – Dealership is allowed to self-review warranty issues and
compliance from a computer generated list of claims. Although Ford suggests “two
thirds of all dealers who enter this process exit at this stage,” our
experience has shown this only to be true if the dealership can isolate the
cause(s) and implement corrective action immediately. Step 2: Warranty Root Cause Review – Actually a low-level audit, this step usually lasts less than a week. Depending on your situation, this audit may be conducted by either Regional Auditors, or Select Dealer Region Auditors. Because chargebacks are limited to the Standard Charge-back List, debits are typically less than $10,000. Step 3:
By this point the dealership has been under probation for at least a year
without showing significant improvement on the GWMS report.
This is a full-blown audit and chargebacks are not limited in scope.
Any deviation from guidelines in the Warranty & Policy Manual are
subject to chargeback. This audit
may consist of either a face-value audit or an extrapolation audit. In an extrapolation audit, each debit is multiplied by
eight. For example, a missing
hard copy of a $1,000.00 repair will cost the dealership $8,000.00. These audits can easily top $40,000 – $100,000 and usually
last at least 2 weeks and, on occasion—more than 6 weeks. Don’t
fall victim to the Warranty Counseling Process. Many managers fail to recognize the factors that can drive
out-of-line conditions on the GWMS report.
We have the experience and knowledge to isolate these conditions and
implement changes while insuring you are being paid for every legitimate
warranty dollar.
Contact Warranty Matters |