Warranty Matters Named Outsourced Audit Firm for Jaguar Land Rover

LAKELAND, TN, March, 2008—Warranty Matters has been retained by Jaguar Land Rover North America to conduct "high
profile" warranty compliance audits throughout 2008 and 2009.  Company president, David Henson, will work directly with
JLRNA's audit department and bring expertise of retail operations to the process.

Mr. Henson will also consult with JLRNA's staff regarding Policy & Procedure updates and benchmarking of audit standards.

Warranty Matters Selected as Maserati North America Audit Firm

LAKELAND, TN, February 8, 2007—Warranty Matters was selected by Maserati North America today to conduct a series of dealer-level warranty compliance audits throughout 2008 in the North American market.  Company president, David Henson, worked closely with MNA staff to develop a viable Cost Per Vehicle Serviced analysis that will become the basis for future reviews.

Warranty Matters has enjoyed a close relationship with Maserati North America since 2004 when they were selected by Ferrari Maserati North America to conduct a benchmark of corporate warranty policy and procedure against industry standards.  Since that time, Ferrari and Maserati have become separate companies, although they still operate from the same building in Englewood Cliffs, NJ.

Warranty Matters Retained by Polaris Sales

LAKELAND, TN, March 2005—Warranty Matters president, David Henson, was retained by Polaris Sales in a litigation case regarding warranty and sales incentive abuse. 

Mr. Henson provided counsel with an expert report outlining professional opinion and citing similar cases in North America and the resulting consequences. 

Warranty Matters Adds Staff

LAKELAND, TN, June 30, 2005—Warranty Matters announced today that the business has grown to the point whereas there was a need for someone to assist with the day-to-day operations. 

After a long and tedious search, I found the perfect person for the job.  She’s good looking, has a great head on her shoulders and a background in the automotive industry that spans over three decades.

While Robin has always assisted behind the scenes in more ways than I can count, my wife of 15 years has once again given me her hand and will handle the majority of administrative functions for the business.

Robin grew up in the retail automotive industry working at the local Buick Chevrolet dealership in her hometown of Edinboro, Pennsylvania.  Getting her feet wet in the New Car Prep/Used Vehicle Reconditioning Dept., then on to parts counter help, Robin made her way to the service department as one of the first female service advisors in the country. She was featured on the cover of Signals, a Buick Motor Division dealership magazine.

She developed an impressive work history with GM’s big five, Honda and Nissan, while writing her way through upstate New York and several dealerships in Virginia before landing in Memphis in 1984 at the former Charlie Bradshaw Chevrolet. 

The Gwatney Automotive Group purchased this location shortly thereafter and Robin remained with the organization handling payroll and employee benefits for their multiple stores until her “retirement” in 2000.

To channel her energy, “Robin to the Rescue,” a home organization and interior design business, was born. Her passion will stay fueled with select projects as the schedule allows.

Warranty Matters Named as Ferrari Maserati Consulting Firm

LAKELAND, TN, October 19, 2004—Warranty Matters has been selected from a host of competitors to conduct a comprehensive corporate level evaluation of Ferrari Maserati North America's warranty processes, it was announced today. 

Warranty Matters will benchmark current Ferrari Maserati warranty practices against industry standards in such areas as: coverage, informational clarity, cross-line policies, part retention/exchange, audit criteria, compliance requirements, reimbursement policies, training standards, self authorization empowerment, roadside assistance, etc.

Warranty Matters will begin this process by visiting the Ferrari Maserati headquarters in Englewood Cliffs, New Jersey in December. 

From there, we will be conducting on-site consultation with five Ferrari and Maserati dealers in the U.S. and Canada to determine their compliance with current standards, hurdles faced, customer satisfaction procedures, lemon laws, technician pay scales, training needs, profitability, etc.

Warranty Matters was selected for this evaluation because of its vast background of warranty compliance and audit procedure with various import and domestic manufacturers.

Contact Warranty Matters
info@warrantymatters.com

Warranty Matters Home Page