Warranty Matters™
Services Offered
Warranty
Compliance Reviews
A complete, in house review of dealer operations related to warranty
administration and compliance along with an in-depth report
outlining
shortcomings and praising positive performance.
Outsourced Auditing
Many manufacturers are turning to outsourced warranty audits
to reduce personnel expense, maximize resources, maintain
flexibility and insure unbiased opinions.
Warranty Matters has conducted outsourced audits for
a variety of high-line manufacturers. In some cases,
we've developed the process and procedure from the ground up.
In others, we work with existing manufacturer criteria
or programs such as DART to conduct the audits.
Audit Avoidance
Assistance
Once common practices may very well lead a dealership toward
a corporate audit without them even knowing. This review will
isolate "hot spots" that can define out-of-line situations and
reduce audit exposure.
Audit Appeals
Armed with comprehensive knowledge of warranty compliance
and background in appeals, we can review all chargebacks and
prepare appeal petitions. In most cases, the amount successfully
appealed will more than pay for the visit. An absolute must
if you have been audited.
Factory Compliance
Programs
No matter what you call them, Dealer Self Reviews, Warranty
Counseling Process actions, and chargebacks, are usually the
precursors to a full-blown audit and must be taken seriously.
We can assist your staff with an objective evaluation and
prepare and action plan to avoid advancement into the process.
This service includes a written response to the manufacturer
as well as a confidential management report outlining areas
of concern.
Mail-in Mini Audits
An affordable alternative to on-site visits, although not as all
encompassing as an in-house review. Claims are mailed to
us and returned with a confidential management report
addressing concerns, if
any.
Minimum 50 claims required.
Warranty Training
Warranty Matters offers in-house training on warranty claim
input and compliance procedures. Because the training is
conducted in your dealership, we use your claims and your
receivable schedule. This offers the dealership the tools to
"clean" their schedule while training your warranty
claims
administrator.
GM
Warranty Administration Workshops
Warranty Matters conducts GM
Warranty Administration
Workshops across the country. If you have an interest in attending
or setting up a workshop in your area, contact us directly.
Click here for more
information.
Service
Department Profitability & Organization
Being able to take an inside look at a vast
number of
dealerships throughout the years has offered Warranty Matters
the ability to share that knowledge with many of its clients.
From simply establishing paper-flow organization,
to analyzing financial shortcomings, Warranty Matters
can help.
Maintenance
Menu Building
Warranty Matters can evaluate and
reconstruct and design
your current Maintenance Menu to be more competitive
and insure adequate gross profit margins are available by
utilizing a vast database of known pricing policies of
your aftermarket competition.
Policy & Procedure Manuals
We have assisted two high-line import
manufacturers with a complete
re-write of their policy & procedure manuals, insuring they meet
industry benchmarks and can be clearly understood by all parties.
Expert
Witness
As a recognized expert in warranty
administration and policy, David
has testified in several proceedings both in a courtroom
and before manufacturer's policy boards. Attorneys representing
dealerships in warranty related disputes often call for his advice.
GM
Warranty Manual
Warranty Matters has assembled the
most up-to-date GM warranty training
manual available. This manual is used by hundreds of dealerships,
warranty claim processing companies and factory reps.
Read an excerpt from the Manual
Newsletters
Warranty Matters publishes the GM
Warranty Newsletter 12 times
annually at a very affordable price. No obligation evaluation copies
are available.
Read past issues of the GM Newsletter
Print "Services
Offered" Brochure (PDF)
Contact Warranty Matters
info@warrantymatters.com