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Past Warranty Matters GM
Edition Newsletter Archive (Lead Articles Listed)
June
2003 Auction Vehicles & Rusty Rotors
July 2003 Safeguarding Customer Information
August 2003
Analyzing Goodwill
September 2003
Policy Codes Reinstated!
October 2003
Cross-line in the Crosshairs
November 2003
Policy Code Update
December 2003
The Charging of Batteries
January 2004
The Warranty Parts Center Unveiled
February 2004
Rental Allowance Confusion
March 2004
Inside a Warranty Audit
April 2004
To "B" or Not to "B"
May 2004 GM
Revises Long-Standing Parts Policy
June 2004
Fixed Operations Profitability Report
July 2004
Enterprise & GM Rental Car Availability
August 2004
GM's Oil Life System
September 2004
St. Louis Technicians on Strike
October 2004
Controlling Warranty Costs
November 2004
GMPP Pilots "H" Routing
December 2004
Claim Type "N" Confusion
January 2005
GM Pilot Set to End—or Not?
February 2005
GM Pilot Continues
March 2005
Differential Point Ranking
April 2005
The Lessons We Learn
May 2005
About Audits
June 2005
Two Point Five?
July 2005
Authorization "B" Changes
August 2005
Goodwill—Is it Fair to Dealers?
September 2005
Add Conditions
October 2005
Tire Claim Fiasco
November 2005
More on Tires
December 2005
Emphasis on PDI
January 2006
Tax on Goodwill?
February 2006
The Cluster #&@$
March 2006
Dealer 20-Group Ideas
April 2006
Taxing Goodwill Revisited
May 2006
ECMs, PCMs and TCMs, Oh My!
June 2006
Driving Traffic
July 2006 Dex-Cool Under
Fire
August 2006
There's a Turd in the Punch Bowl
September 2006
Houston, We Have a Problem!
October 2006
Back to the Future
November 2006
In a Fleet(ing) Moment
December 2006
Waste Not, Want Not
January 2007
The Games People Play
February 2007
Missing Policies
March 2007
2007 P&P Release
April 2007
The Paper Chase
May 2007
Keep on Truckin'
June 2007 GM
Certified Programs
July 2007
GWM Coming to Your Town
August 2007
What Causes High Warranty Expense?
September 2007
Damn the Torpedoes...
October 2007
Four More Factors...
November 2007
Puttin' on the Bling
December 2007
Finally, the Launch is Here!
January 2008
Product Liability
February 2008
What's it Pay?
March 2008
2008 P&P Release
April 2008
The Great Tool Roundup
May 2008 WPC
Interview
June 2008
Enhanced CPVS?
July 2008
Simplified Maintenance, Not so Simple?
August 2008
The Dos and Don'ts of H-Routing
September 2008
Are Your Ducks in a Row?
October 2008
Here We Roll Again...
November 2008
A Little Drip'll Do Ya
December 2008
Lemon-Aid (first batch)
January 2009
Without a Clue
February 2009
AWARE Breakdown
March 2009
The Problem with "By the Book"
April 2009
No More Free Doughnuts
May 2009
Change is in the Wind
June 2009 Myths,
Legends and Tall Tales
July 2009 Press
1 for Common Sense
August 2009
Lost in Space
September 2009
Unreasonable Reps
October 2009
Shake, Rattle & Roll
November 2009
Send in the Clowns
December 2009
Code Talkers
January 2010
Global Warranty Management
February 2010
The Dark Side
March 2010
Convoluted Coverage
April 2010
Don't Worry About Warranty Expense?
May 2010
Training Reviews?
June 2010
Courtesy Transportation Updates
July 2010 CCND
Restrictions
August 2010
Audit on What Basis?
Forms
Schedule Adjustment Form
Goodwill Form
Shop
Comeback Report
Repair vs. Replace Worksheet
GM
FleetTrac Worksheet
GMPP/MRP Claim
Worksheet
Oil Consumption Worksheet
Rental Car
Qualification Form
Loaner Vehicle
Utilization Log
Miscellaneous
WINS Complaint/Failure Codes
Warranty Coverage Charts
Retail Part Warranty
Chart
Lifetime Service Guarantee Chart
Battery Replacement
Matrix
Non-Published Labor Ops
(Updated 1/8/2009)
Write off Calculator
2009 In
Review