Warranty Matters™
$349.00
Warranty Instruction & Reference Manual - GM Edition
The most up-to-date GM warranty manual available anywhere!
Now Updated to Include
Global Warranty Management
Finally there's a GM warranty manual that makes sense. Written and
designed by nationally known warranty compliance expert, David Henson,
this manual puts the most called-for General Motors claim processing answers
right at your fingertips in an easy-to-follow format.
A number of GM
factory reps are currently using this manual on a daily
basis and a link to this resource was added to www.gm-dealerworld.com
in 2002.
This manual will pay for itself—possibly with the first use.
On-line order form
This manual provides
clear concise information on:
 | Coding the Transaction |
|
| GM Transaction Types and Authorization
Codes |
|
| Net Item Codes |
|
| Navigating GWM |
|
| Hidden Allowances |
|
| GWM Differences |
|
| Managing a Dealer Self-Review |
|
| Coverage Codes and Usage |
|
| Tire Replacement Compliance
|
|
| GMPP / MIC Transaction Processing |
|
| Paint & Transportation
Transaction Handling |
|
| T-Transaction Receiving / Inspection Guide |
|
| Defining Paint Conditions |
|
| Warranty Schedule Adjustment
Form |
|
| Shop Comeback Tracking |
|
| Repair vs. Replace Form |
|
| Rental Car Qualification Form |
|
| GWM Complaint & Cause
Codes |
|
| Special Z Labor Operations |
|
| NPF Labor Operations and
Compliance Guidelines |
|
| Warranty Coverage Charts |
|
| Paint & Material Allowance
Charts |
|
| VIN Breakdowns |
|
| Goodwrench Service Plus
Reference |
|
| Dealer Support Listing |
|
| Parts Department Reference
Chart |
|
| Repair Group to Labor Operation
Cross-Reference |
|
| Administrative Allowance Labor
Operations |
|
| Plus Much More... |
|
Newly-Expanded to Include:
|
2010 Model Warranty Cover |
|
New Wiring Repair Claiming Process |
|
Wiring Harness View Matrix |
|
New Tire Processing Updates & Prorates |
|
Claiming WPC Core Credits |
|
Global Warranty Management Specific |
|
Appealing a Debited Transportation
Transaction |
|
GMPP / MIC In-Depth Information |
|
Rental Car Qualification Form |
|
Oil Consumption Test Form |
|
Shuttle Log |
|
Notification of Vehicle Completion
Letter |
|
GWM Reject Analysis |
Here's what people are saying about this manual:
"I would've paid $500 for the Warranty Manual. I
use it everyday." "The
Warranty Instruction & Reference Manual is GREAT!
It's worth 10 times more than the cost."
"I could have never learned this so fast if it weren't
for
this manual." "Send me 3
more manuals. I want them for the service
advisors too."
Read an excerpt from the Warranty Instruction
& Reference Manual - GM Edition
To order your copy for only
$349.00, email us at
sales@warrantymatters.com with
any questions, or complete
and submit the On-line order form
Other questions or comments can be directed to us at
sales@warrantymatters.com
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